← All services Service · One-off project

IT Runbook

A written, plain‑English runbook for your business systems — how they work, who owns what, and the exact steps to take when something breaks. It turns tribal knowledge into something anyone on the team can act on.

from $2,000One-time price
2–4 wksTypical timeline
One-offProject, not retainer
WrittenQuote before work starts
Book a free intro call → Read the FAQ
What you get

The runbook your team actually uses

I interview your team, map the systems, and write it all down in language a new hire or an on‑call engineer can follow at 2am. You keep every document — no lock‑in.

This is the right tier when your main pain is knowledge: things work, but only one person really knows why, and that's a risk.

  • Systems inventory & architecture map
  • Ownership, access, and vendor directory
  • "When X breaks, do this" failure playbooks
  • Documented logins/locations (secure)
  • Plain‑English summary for leadership
  • Knowledge‑transfer session for your team
How it works

Clear process, no surprises

1

Intro call

20 minutes. Tell me what your systems are and where knowledge lives.

2

Scoped quote

A written quote and plan, before any work begins.

3

Document

I interview your team and map the systems into a runbook.

4

Hand off

You get the docs plus a transfer session so the team owns it.

Fit check

Is a runbook the right call?

A great fit if…

  • IT knowledge lives in one or two people's heads
  • Key‑person risk keeps you up at night
  • Contractors come and go and take knowledge with them
  • You want documentation, not ongoing monitoring

Look elsewhere if…

FAQ

Runbook questions

Access to your systems and a few hours of your team's time for interviews. I'll tell you exactly what I need on the intro call.
Wherever you want — your wiki, a shared drive, a repo, or a dedicated doc space. You own and keep everything.
Yes. I document what you already have; I'm not here to rip and replace unless you ask me to evaluate it.
Typically 2–4 weeks depending on how many systems are involved. The quoted timeline is in writing before we start.
Then the Fractional CISO tier is the natural next step. There's no obligation either way.
Compare

Not sure which tier fits?

Runbook

from $2,000

Documentation & playbooks for your systems.

You're here

Runbook + Assessment

from $4,000

Runbook plus a security & readiness review.

See this tier

Fractional CISO

from $500/mo

Ongoing senior security oversight.

See this tier

Ready to get your systems documented?

Book a free intro call — I'll tell you honestly whether a runbook is what you need.

Book a free intro call →